Privacy Policy

1. Who We Are

Face Care BD (facecarebd.store) is an online skincare and beauty store based in Bangladesh. We sell skincare products including masks, creams, and serums and deliver across Bangladesh via Cash on Delivery.

2. Information We Collect

When you place an order or register on our site, we collect:

• Full name and phone number
• Delivery address (district, thana, full address)
• Email address (optional)
• Order history and purchase amounts
• Facebook Messenger Page-Scoped User ID (PSID) — only if you opt in via the Messenger checkbox on checkout or click our Messenger link on the order success page

3. How We Use Your Information

• To process and deliver your order
• To send order confirmation and delivery status updates
• To send post-delivery discount offers via Facebook Messenger (only if you opted in)
• To send abandoned cart recovery messages via Messenger (only if you opted in)
• To improve our products and services

4. Facebook Messenger

If you choose to receive order updates via Facebook Messenger, we collect your Messenger Page-Scoped User ID (PSID). We use this to send you:

• Order delivery status updates
• Post-delivery thank-you messages and discount offers
• Abandoned cart reminders (if you started but did not complete checkout)

We only send messages directly related to your purchase or your explicit opt-in. We do not sell your Messenger ID to any third party. You can stop receiving messages at any time by sending "STOP" to our Facebook page or blocking our page on Messenger.

5. Data Sharing

We share your information only with:

• Steadfast Courier — your name, phone, and address for delivery
• Meta (Facebook) — Messenger PSID for sending order update messages

We do not sell, rent, or share your personal data with any marketing companies or unrelated third parties.

6. Data Retention

We retain your order information for up to 2 years for business records. Your Messenger PSID is stored only while you remain opted in. You may request deletion of your data at any time by contacting us.

7. Cookies

We use session cookies to maintain your shopping cart and language preference. We do not use tracking cookies or third-party advertising cookies. The Facebook SDK may set cookies per Facebook's own policy.

8. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of Messenger messages at any time

9. Contact Us

If you have any questions about this privacy policy or your data, please contact us:

Face Care BD
Phone: 01884819303
Messenger: m.me/facecare.bd90
Website: facecarebd.store